General Questions
What is EthiopianClothing.net?
EthiopianClothing.net is an online store dedicated to bringing authentic Ethiopian fashion to the world. We offer a wide range of traditional and modern Ethiopian clothing, all crafted by skilled artisans using high-quality materials and traditional techniques.
Product Questions
What types of clothing do you offer?
We offer a variety of traditional Ethiopian garments such as Habesha Kemis, Netela, Gabi, and Shamma, as well as modern designs that incorporate Ethiopian cultural elements. Our collection includes dresses, tops, shawls, scarves, and accessories.
Are your products handmade?
Yes, all of our products are handmade by skilled Ethiopian artisans. We take pride in preserving traditional craftsmanship and supporting local communities through fair trade practices.
How do I choose the right size?
We provide detailed size guides for each product to help you find the perfect fit. If you have any questions or need further assistance, please feel free to contact our customer service team.
Can I customize my order?
We offer customization options for certain products. If you are interested in a custom piece, please contact our customer service team with your request, and we will do our best to accommodate your needs.
Is the dress comes with netela/shawl?
All the dresses have big or small netela/shawl.
Is the jewelry real gold?
The jewelry we sell is not real gold, its gold plated or silver plated. Shipping is free and it will take from 12 days to 25 days depends on where you are located.
If you order the jewelry with a dress it will be shipped separately.
How to order wholesale products, wedding & family orders, and products that are not available on the website?
To order products that are not available on the site, or bulk order for family, wedding or business. Please email to info@ethiopianclothing.net or contact us via WhatsApp, IMO, Viber, Telegram to +251913040753/+251960412041
Ordering and Shipping
How do I place an order?
To place an order, simply browse our collections, select the items you wish to purchase, and add them to your cart. Once you are ready to checkout, follow the instructions to complete your purchase.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods. You can choose your preferred payment option during the checkout process.
Do you ship internationally?
Yes, we offer worldwide shipping so you can enjoy Ethiopian fashion no matter where you are. Shipping rates and delivery times vary depending on your location.
How long will it take to receive my order?
Delivery times vary based on your location and the the type of items you ordered. Typically, orders are processed within 2-25 business days, and shipping times range from 3-4 business days for international orders. You will receive a tracking number once your order has shipped.
Why do you have long processing time?
Most of our clothing is made to order and handcrafted by skilled Ethiopian artisans. This ensures that each piece is unique and made with meticulous attention to detail. The traditional weaving, embroidery, and tailoring techniques require time and precision, resulting in garments that are not only beautiful but also durable and of the highest quality.
Returns and Exchanges
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 30 days of receipt for a refund or exchange. Items must be in their original condition and packaging. Please contact our customer service team to initiate a return or exchange.
How do I return an item?
To return an item, please contact our customer service team with your order details. We will provide you with instructions on how to return your item. Please note that return shipping costs are the responsibility of the customer.
Can I exchange an item?
Yes, we offer exchanges for items in their original condition and packaging. Please contact our customer service team to arrange an exchange.
Customer Service
How can I contact customer service?
You can contact our customer service team by email at info@ethiopianclothing.net or by using the contact form on our website. We are here to assist you with any questions or concerns you may have.
Do you offer wholesale or bulk orders?
Yes, we offer wholesale and bulk order options for businesses and special events. Please contact us at info@ethiopianclothing.net for more information and to discuss your specific needs.
Other Questions
How can I stay updated on new arrivals and promotions?
You can stay updated by subscribing to our newsletter and following us on social media. We regularly share news about new arrivals, exclusive offers, and cultural insights.
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If you have any other questions that are not covered here, please feel free to contact us. We are here to help and ensure you have a wonderful shopping experience at EthiopianClothing.net!
